Terms & Conditions
Your contract is with JustSicily. We draw your attention to the following terms and conditions, which cover all brochures and correspondence and all bookings made with us. Any contract with us is subject to these terms and conditions from which no person has the authority to depart. Before making a booking with us you must ensure that you have read and understood these booking conditions (raising any queries you may have with us). By asking us to confirm your booking you are accepting the terms and conditions laid out below and acknowledging that you have read the terms of this contract and agree with it.
JustSicily will create a custom travel itinerary to suit your personal needs. A binding contract comes into existence between us upon the receipt of any monetary payment (either as a partial payment or in full) for that itinerary. No contract will exist between the parties until such money has been received. The cancellation rate and the deposit payment depends on the specific itinerary we designed for you. Please check all the attached file to our email conversations and ask our team for further information if details aren’t clear.
Medical Conditions and Disabilities
If you or any member of your party have any medical problem or disability which may affect your travel, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking in order to ensure that the trip is suitable for the given conditions. If full details are not given at the time of booking, we reserve the right to cancel in accordance with section 5 below and at no penalty to us when we become aware of these details.
Please carefully read your confirmation invoice, tickets and all other documentation we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. You will be responsible for any costs and expenses involved in rectifying any inaccuracies except where we made the mistake.
Cancellation by Us
We may cancel your confirmed travel if you fail to comply with any requirement of our booking conditions. We cannot accept liability or pay compensation where the prompt performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a result of force majeure. In these booking terms and conditions, force majeure means any event which we or the supplier of services in question could not reasonably foresee or avoid. Such events are likely to include war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, breakout of an epidemic or pandemic disease, technical problems with transport, cancelation or amendment to any scheduled flight, closure, congestion of airports or ports, adverse weather conditions and all similar events outside our control. In the circumstances amounting to force majeure we will not be required to refund any money to you, although if we can recover any monies from our suppliers we will refund these to you without any charge by us.
Carriage by air, and sea is subject to the terms and conditions of the carriers with whom you are travelling and to international conventions. We accept no liability whatsoever for cancellations, strikes, timetable changes, diversions, technical issues unrelated to us, lost or mislaid luggage, rescheduling costs, missed accommodation, or delays which result from any operational decision of the carrier concerned. We accept no liability for death, injury or illness that derives from carriage by air or sea.
You must ensure that your travel documents, passports, visas and vaccination certificates are in order and that you ensure that you have taken the advice of your primary care physician with regard to inoculations. We will offer general advice but cannot be held responsible if you do not comply with current requirements before your departure. We do not accept liability for any advice given of a general nature prior to the travel commencing. You are responsible for a timely check-in for all flights and for presenting yourself to take up all pre-booked components of your travel. No credit or refund will be given to you should you fail to take up any component of your travel or if you lose any travel documents. We draw your attention to the fact that there are certain inherent risks involved in all of the travels that we supply and these must be accepted by you at your own risk. If you wish to discuss any such risks with us we would be more than happy to provide advice over the telephone or in writing.
We require you to purchase travel insurance. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
If you have a problem during your travel, please inform the relevant organiser (camp/hotel manager/service provider) immediately and they will endeavour to put things right. If your problem cannot be resolved locally you must send full details to us in writing within of your return from travel. If you fail to follow this procedure, we will not accept liability as we have been deprived of the opportunity to investigate and rectify the problem.
Any purchase of goods or services which you make while on the trip are solely at your risk, including, without limitation, such problems as defects, failure to ship or damage to goods while in shipment, whether or not the purchase was made from a vendor recommended by a guide, other person rendering trip services or any third party. We, and your local operators of tours and/or suppliers of services reserve the right to remove anyone from a trip without refund who acts in a manner which it considers unsafe or inconsiderate to fellow travellers or others and/or who ignores the requests of his or her guide(s) to act in a safe and considerate manner.